Privacy Policy

Last updated February 18, 2024

This privacy notice for Reg’s Pickleball Shop (doing business as Pickleball Shop) (“we,” “us,” or “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you purchase a product, or take part in our lessons or events (Services), such as when you:

  • engage with the Pickleball Shop into sales, lessons, or events,
  • use social media (i.e. Facebook) to request that you be included in The Pickleball Shop’s mailing list for the latest news regarding: new products, draws, lessons, or events,
  • download and use our Facebook application (The Pickleball Shop), or
  • visit our website at pickleballshop-sk.com.

Questions or concerns?
Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at pickleballshop@gmail.com.

1. PERSONAL INFORMATION

Sensitive Information
The Pickleball Shop does not collect, store or process sensitive personal information.

Third Party Information
Third-party data is any information collected by an entity that does not have a direct relationship with the user the data is being collected on. Third-party data is often generated on a variety of websites and platforms and is then aggregated together by a third-party data provider for another purpose than originally intended.

  • The Pickleball Shop does not receive any personal information from third parties.
  • The Pickleball Shop does not provide any personal information to third parties.

Personal Information We Collect, Store or Process
We collect very limited amounts of personal information when you visit, use, or navigate to our products, lessons or events, we may process personal information depending on how you interact with our Services and the choices you make, in relation to the products, lessons or events will determine the personal information you disclose to us and how we use that information. The personal information we collect, is limited to the following information:

  • name,
  • phone number,
  • email address,
  • mailing address,
  • delivery addresses (if different from mailing address),

Purpose of Personal Information
We collect personal information for the purposes of:

  • administrative purposes (sending invoices, receipts or refunds),
  • delivery of the products,
  • expediting future orders,
  • notifying people if there is a change to a lesson or to an event, or
  • for grouping people with like pickleball skills into an event such as a lesson or tournament.

Selected Information from Lessons and Events NOT Stored
Very limited personal information in relation to lessons and events may be requested on a one-time basis for the purpose of grouping people with similar skill levels for a lesson or a tournament. The Pickleball Shop only collects this information for the specific one-time lesson or event, but does not keep, store or maintain that information. Information for lessons and events may include:

  • pickleball experience,
  • pickleball ranking / level,
  • age category, and
  • gender.

Payment Data
We do not collect or keep your payment information such as your credit card number,  we do not receive keep or store the security code associated with your payment card. We do not we collect or keep any other payment information such as PayPal or direct bank e-transfer. All credit card payment data is stored by Stripe. You may find their privacy notice link(s) at: https://stripe.com/privacy.

Information Collected By Facebook
If you choose to receive the marketing information, take part in the draws, or notification of new products, Facebook will request that you provide to us some basic information which we do keep and maintain for the purposes of contacting you with the special offers etc. This information will be limited to the same information as if you purchased a product:

  • name,
  • phone number,
  • email address, and
  • mailing address.

Other information that Facebook may have from you is not made available to The Pickleball Shop. We do not receive, or store third party information from Facebook or other social media.

Application Data
If and when we develop an application, and you choose to use our application(s), we may collect the same type of information as described above.

Push Notifications
We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device’s settings or “unsubscribe” from the mailings.

True and complete Information
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

2. PROCESSING YOUR INFORMATION

We process your information in order to:

  • administer our services (billing information – invoices, receipts, refunds),
  • comply with security and fraud prevention, and
  • comply with law.

Marketing and Promotional Communications
The Pickleball Shop may process the your personal information to for our marketing purposes:

  • send you details about new products coming to market,
  • send you details about specials, lessons and events, and
  • send you changes to our terms and policies.

Sending information for marketing is in accordance with your marketing preferences. You may “unsubscribe”, or opt out of our marketing emails at any time by clicking the “unsubscribe” text at the bottom of each email.

Administer Prize Draws and Competitions
We may process your information to administer prize draws and competitions. To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

3. LEGAL BASIS FOR PROCESS INFORMATION

We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

Purpose of Processing Your Information
We process your information to administer our Services, improve Services, and to communicate with you. For example, we need your name, address (postal code), phone number and email address for completing invoices, receipts and complying with information needed for delivery firms.
We also process your information for the purposes of security and fraud prevention, and to comply with law.

We process your information only when we have a valid legal reason to do so. We may also process your information for other purposes with your consent. For example, we may need information such as your pickleball level of play (pickleball ranking), gender and age for the purposes of assigning categories for an events such as a lesson level or a tournament.  We do not store or maintain the ranking, gender and age. This information is used for the one-time only purpose of that particular lesson or event and the information is not stored or maintained.

Keeping Your Information Safe
We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Your Rights
This policy is specifically for people living within Canada and subject to Canadian laws. The Consumer Privacy Protection Act recognizes that individuals have the right to privacy with respect to their personal information, while also addressing the need for businesses to collect, use or disclose personal information for reasonable and appropriate purposes.

Exercise Your Rights
The easiest way to exercise your rights is by “unsubscribing” from marketing emails, submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Specific Permission

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

  • If collection is clearly in the interests of an individual and consent cannot be obtained in a timely ways.
  • For investigations and fraud detection and prevention.
  • For business transactions provided certain conditions are met.
  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim.
  • For identifying injured, ill, or deceased persons and communicating with next of kin.
  • If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse.
  • If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province.
  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records.
  • If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced.
  • If the collection is solely for journalistic, artistic, or literary purposes.
  • If the information is publicly available and is specified by the regulations

4. SHARING  PERSONAL INFORMATION

The Pickleball Shop may share information in specific situations described in this section and/or with the following third parties. We may need to share your personal information in the following situations:

  • Business Transfers
    We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Deliveries
    We may share information in specific situations and with specific third parties. For example, when we are required to send you a product, it is necessary to share with the delivery company your name, address (postal code), email address and phone number.

5. INFORMATION FROM SOCIAL MEDIA

Information Collected By Facebook
If you choose to receive the marketing information, take part in the draws, or notification of new products, Facebook will request that you provide to us some basic information which we do keep and maintain for the purposes of contacting you with the special offers etc. This information will be limited to the same information as if you purchased a product:

  • name,
  • phone number,
  • email address, and
  • mailing address.

Other information that Facebook may have from you is not made available to The Pickleball Shop. We do not receive, or store third party information from Facebook or other social media.

Application Data
If and when we develop an application, and you choose to use our application(s), we may collect the same type of information as described above.

6. KEEPING YOUR INFORMATION

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. KEEPING YOUR INFORMATION SAFE

We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. INFORMATION FROM MINORS

We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at pickleballshop@gmail.com.

9. PRIVACY RIGHTS

This policy is specifically for people living within Canada and subject to Canadian laws. The Consumer Privacy Protection Act recognizes that individuals have the right to privacy with respect to their personal information, while also addressing the need for businesses to collect, use or disclose personal information for reasonable and appropriate purposes.

Trust is the foundation on which Canada is building its digital and data-driven economy. For Canadians to continue benefitting from the latest technologies, knowing that their personal information is safe and secure and that their privacy is respected, the Government of Canada has introduced the Digital Charter Implementation Act, 2022.

This includes the proposed Consumer Protection Privacy Act (CPPA), which would replace the existing Personal Information Protection and Electronic Documents Act and establish a new Personal Information and Data Protection Tribunal. The CPPA represents the most significant change to Canada’s private sector privacy law in 20 years. It would raise the bar for privacy protection in Canada by providing Canadians and businesses with clear rules for handling personal information in accordance with the principles of Canada’s Digital Charter, with real consequences for organizations that do not comply with the law.

Enhancing Canadians’ control and consent

  • Organizations will have to provide you with information in plain language about the handling of your personal information and allow you to give meaningful consent.
  • Data mobility will give you better control over your data by empowering you to direct the secure transfer of your information from one organization to another.
  • The right to disposal will allow you to request the deletion of your information when you withdraw consent or when it is no longer necessary for an organization to handle the information.
  • New rules will require transparency on the use of automated systems—such as artificial intelligence—that make decisions and predictions about Canadians.

Protecting children’s information

    • The personal information of minors will be automatically considered sensitive information, further enforcing children’s privacy and safety.
    • Express consent will be required by default for the collection, use and disclosure of children’s information.
    • Legal guardians and children will have stronger privacy rights for the destruction of their information.
    • Organizations will be prohibited from using manipulative techniques as a means to collect children’s information.

Enabling responsible innovation

  • The use of codes of practice and certifications will make it easier for businesses to comply with the law.
  • Greater flexibility will be allowed for the collection and use of personal information for certain business activities that are core to the delivery of a product or service and are reasonably anticipated by an individual.
  • Clearer rules for the handling of de-identified information will facilitate its use for the research and development of innovative goods and services.
  • Businesses will be allowed to disclose de-identified information to public entities for socially beneficial purposes, such as the improvement of the environment, public health or public infrastructure.

Strengthening enforcement and accountability

The CPPA will keep Canada aligned with the privacy laws of international trading partners and will impose fines on non-compliant organizations. These fines will be among the most serious in the G7 countries.

  • Consumer Protection Privacy Act: Fines of up to 5% of revenue or $25 million, whichever is greater, and administrative monetary penalties of up to 3% of revenue or $10 million, whichever is greater
  • European Union’s General Data Protection Regulation: Fines of up to 4% of global revenue, up to €20 million
  • United Kingdom’s Data Protection Act: Fines of up to 4%, to a maximum of £17.5 million

The CPPA will empower the Privacy Commissioner of Canada to issue orders to non-compliant organizations and to recommend penalties for non-compliance.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

11. DO WE MAKE UPDATES TO THIS NOTICE?

Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

12. CONTACT US

If you have questions or comments about this notice, you may email us at pickleballshop@gmail.com or contact us by post at:

Reg’s Pickleball Shop
PO Box 37103
Regina, Saskatchewan, S4S7K3
Canada

13. REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU

Based on the applicable laws of Canada, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.

This privacy policy was created using Termly’s Privacy Policy Generator.